Frequently asked questions about services provided by SiteBuilderOne

Website Re-Design

A website re-design is finding outwhat is and what is not working with your existing website. Common answers with website re-designs include that the website does not reflect the business brand anymore, content is outdated, images need updating and the design of the website looks dated. By having an existing website, you have probably gathered feedback from your customers and clients about what work and what does not. The user experience may be cumbersome, navigation is hard or visitors simply get frustrated with trying to get information about your business. The benefit here is that you already have existing content on your website, which can be a great strating point for a website re-design.

Domain Names

Your website domain name is your internet address, or website URL, to the outside.

In most cases, this is what you would use to market and promote your website.

Without carefully managing your own domain names, one risks losing the domain name to someone else or worse, to a competitor. It has happened.

Pro Tip

Manage your domain name registration wisely. Secure your password and limit sharing of your domain name registrar. We highly recommend all clients own and have access to their own domain names.

How much is a domain name?

Depending on where purchased and the type of domain name (i.e., .org., .ca, .com or other), the average cost should be around $15-25/year per domain name.

Domain names a pre-purchased yearly and can be purchased in varying pre-paid blocks such as 2, 5, 10 or more years.

Do I have to host my site with my domain registrar?

No.

Many domain name registrars will offer discounted hosting – you are not obligated to host with your registrar.

In most cases, it’s best to seperate your domain registrar from your web host.

Someone else is using my business name for their domain name

Very common and depending on the domain name, may not be easy to procure if you are hoping to use the name.

A suggestion would be to explore alternate names or domain extensions (i.e., .ca for businesses in Canada).

There are 3rd party services that can assist with this, but there are no guarantees.

One option is to email the domain name owner to see if they would be willing to sell you their domain name. Some domain registrars can assist you with this process.

Email

Many services online offer website hosting and email.

We at SiteBuilderOne believe it’s best to seperate the two entities.

The web server is primarily designed to host your website files, interact with your database (i.e., WordPress), serve out files (PDF’s, images) and be as responsive as possible to website requests for visitors to your website.

We recommend using Google GSuite for your business email.

Can I get email with my domain name?

Yes.

As we do not offer e-mail hosting, we offer one of 2 options:

  • e-mail forwarding to your existing email account.
  • Using a cloud based solution such as Google’s G Suite (gmail)

Why should I use a hosted email solution?

Let the web server focus on delivering a fast website and let other services that specialize in email perform email handling, spam protection, file sending and more.

In addition, having multiple email accounts constantly connected to your web host can cause slower website reponse times.

What is G Suite?

G Suite is a cloud-based productivity suite that helps teams communicate, collaborate and get things done from anywhere and on any device. It’s simple to set up, use and manage, so your business can focus on what really matters.

Business email for your domain

Looking professional matters, and that means communicating as [email protected] Gmail’s simple, powerful features help you build your brand while getting more done.

Access from any location or device

Check email, share files, edit documents, hold video meetings and more whether you’re at work, at home or in transit. You can pick up where you left off from a computer, tablet or phone.

Enterprise-level management tools

Robust admin settings give you total command over users, devices, security and more. Your data always belongs to you, and it goes with you if you switch solutions.

WordPress

How do I log in to my WordPress website?

All WordPress powered websites have a standard login address.

Simply add ‘/wp-login.php‘ to the end of your domain name, and this will take you to the login page.

Example:

www.your-domain.com/wp-login.php

I lost my password - how to do retrieve it?

From your WordPress login page, look for the ‘lost password’ link.

Simply enter your email or username and your will receive password by email.

Support

Can you update content on our website?

Yes.

Content updated are offered via our Managed Content WordPress plan (coming soon).

How do I view my invoices?

All invoices, billing and support tickets are located in our secure client portal.

Inititate a Password Reset if you forgot your passwords.

Invoices are sent by email. Within the email is a direct link to login in to your secure portal.

How do I contact SiteBuilderOne?

If you do not have a client account, send us an email via our contact form.